Legal

What governs
the platform.

Every contract, policy, and addendum that defines how Dials operates — written to be read, not to be hidden.

Privacy policyTerms of service
Privacy

Privacy policy

What we collect, how we use it, who we share it with, and how to exercise your rights.

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Contract

Terms of service

The agreement that governs your use of Dials. Plain language, no surprises.

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Use

Acceptable use policy

What you can and can't do with the platform. Real consequences for misuse.

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Use

Agent conduct addendum

Additional rules that apply when an autonomous agent operates a Dials seat.

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Processing

Data processing addendum

Our processor commitments under GDPR, UK GDPR, and CCPA — with SCCs attached.

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Processing

Sub-processor list

Every vendor we share customer data with, where they operate, and what they do.

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Privacy

Cookie policy

The cookies we set, the categories, the purposes, and how to opt out.

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Telecom

Telecom compliance

How Dials approaches its FCC, CRTC, and Ofcom obligations.

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Telecom

TCPA & consent

Consent collection, opt-out, and revocation across SMS, MMS, RCS, and voice.

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Telecom

Do-not-call policy

How Dials checks federal, state, and internal DNC lists before any outbound call.

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Telecom

CPNI policy

How we handle Customer Proprietary Network Information under FCC rules.

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IP

Copyright & DMCA

Notice, counter-notice, and repeat-infringer policy.

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Use

Accessibility

Our commitment to WCAG 2.2 AA and how to report a barrier.

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Compliance

Law enforcement guidelines

How law enforcement can lawfully request information from Dials.

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Need a specific document?

Write legal@dials.com. We can countersign DPAs, BAAs, and addenda in days.

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