Law enforcement guidelines

1. Where to send process

U.S. and international authorities may serve process on Dials at:

Legal Process · Dials, c/o L1fe AI, Inc.
8 The Green, Suite 4000
Dover, DE 19901, USA
legal@dials.com

Email service is preferred for accuracy and speed; we accept paper service at the address above. Service through any other channel — including direct outreach to engineering or operations staff — is not effective.

2. Standards

Dials requires the appropriate legal process for each type of disclosure:

• Basic subscriber information — subpoena issued under applicable law (e.g., a grand-jury or administrative subpoena under 18 U.S.C. § 2703(c)(2));
• Transactional and audit records — court order under 18 U.S.C. § 2703(d) or equivalent;
• Content of communications (recordings, transcripts, message bodies) — search warrant supported by probable cause under 18 U.S.C. § 2703(a)/(b), or equivalent foreign authority cross-validated under the relevant treaty or executive agreement;
• Real-time intercept of wire or electronic communications — Title III wiretap order under 18 U.S.C. § 2518, or equivalent;
• Pen register / trap and trace — order under 18 U.S.C. § 3123 or equivalent.

Where local law of the requesting authority differs, we apply the standard most protective of the affected user, consistent with our legal obligations.

3. Preservation requests

On receipt of a valid preservation request under 18 U.S.C. § 2703(f), Dials will preserve specified records for ninety (90) days. Preservation may be extended once for an additional ninety (90) days. Preservation is not disclosure; disclosure requires the appropriate legal process described above.

4. Emergencies

In an emergency involving danger of death or serious physical injury to any person, law enforcement may submit a request for emergency disclosure to legal@dials.com with the subject "EMERGENCY DISCLOSURE REQUEST." We evaluate emergency requests under 18 U.S.C. § 2702(b)(8) / (c)(4) and disclose only the information necessary to address the emergency.

5. International requests

Requests from non-U.S. authorities should generally come through the U.S.-based legal process available under the Mutual Legal Assistance Treaty (MLAT) or an executive agreement under the CLOUD Act. We will, where the request is from a qualifying foreign government and concerns a non-U.S. person under the relevant agreement, evaluate it directly.

6. Notice to the affected user

Consistent with applicable law, Dials' default policy is to notify users of legal process seeking their information so they can seek to limit, modify, or quash it. We do not provide notice when prohibited from doing so (for example, by a nondisclosure order under 18 U.S.C. § 2705(b)) or when, in our sole discretion, notice would create a risk of serious physical harm, exigent harm to a child, or risk to the integrity of an investigation that we are independently obliged to safeguard.

7. Cost reimbursement

Dials seeks reimbursement for the cost of producing records in accordance with 18 U.S.C. § 2706 and analogous law. We waive reimbursement in emergencies and where required by law.

8. Transparency

Dials publishes a periodic transparency report describing the volume and types of legal process we receive and the rate of disclosure, to the extent permitted by law. The report is available at /security.