Accessibility

1. Standards

Dials builds and tests against WCAG 2.2 Level AA. Where a U.S. customer is subject to Section 508 of the Rehabilitation Act, we provide a Voluntary Product Accessibility Template (VPAT) on request. EU customers covered by the European Accessibility Act may request an EN 301 549 statement on the same basis.

2. What we do

• Keyboard-only navigation across the dashboard and marketing site;
• Skip-to-content link on every page, with visible focus indicators;
• Semantic HTML, meaningful headings, and visible alt-text on informative imagery;
• Sufficient color contrast for body text and interactive controls;
• Reduced-motion respect for users who set prefers-reduced-motion;
• Screen-reader testing against VoiceOver, NVDA, and JAWS on supported browsers;
• Form labels, error messages, and ARIA roles where the native element doesn't suffice.

3. Known limitations

Real-time audio and voice surfaces have inherent accessibility challenges. Where a Dials surface presents call media, we provide captions, transcripts, and text-based equivalents in feature parity with the audio. We continuously identify and remediate gaps; this page is updated when material gaps are open.

4. Report a barrier

If you encounter a barrier to using the Service, email accessibility@dials.com with the page or feature, the assistive technology you use, and a description of the issue. We respond within two (2) business days and aim to provide an alternative means of access while we remediate.