Current sub-processors
The table below lists each sub-processor, the role we engage them in, where processing occurs, and the contractual basis governing the engagement.
| Sub-processor | Role | Location | Contractual basis |
|---|---|---|---|
| Amazon Web Services, Inc. | Hosting, storage, and managed databases for the US-east, US-west, and EU-west regions. | US, EU | AWS Data Processing Addendum + EU SCCs |
| OVH SAS | Regional compute and storage for EU-west and CA-central residency tenants. | EU, CA | OVH DPA + EU SCCs |
| Cloudflare, Inc. | Network edge, DDoS mitigation, WAF, and certificate management. | Global | Cloudflare DPA + EU SCCs |
| BulkVS LLC | Wholesale DID inventory, voice termination, and STIR/SHAKEN attestation in the US and Canada. | US, CA | Master Carrier Services Agreement |
| Stripe, Inc. | Payment processing for invoices, subscriptions, and metered usage. | US, EU | Stripe DPA + EU SCCs |
| Postmark (ActiveCampaign LLC) | Transactional email delivery for account, billing, and security notifications. | US | Postmark DPA |
| Datadog, Inc. | Operational monitoring, logging, and observability for the Service. | US, EU | Datadog DPA + EU SCCs |
| PagerDuty, Inc. | Incident escalation and on-call rotation for the Dials operations team. | US | PagerDuty DPA |
| 1Password Inc. | Privileged credential management for Dials personnel. | CA | 1Password DPA |
| Linear Orbit, Inc. | Internal issue tracking, including bug reports that may reference Customer data. | US | Linear DPA |
Subscribe to changes
To receive thirty (30) days' notice of additions to this list, write to legal@dials.com with the subject "sub-processor notifications" and the account-owner email you want us to use. We also publish the updated list here on the date the change takes effect.
Affiliated entities
Dials may share Personal Data with L1fe AI, Inc. affiliates that are bound by terms at least as protective as this list, and only as necessary to deliver the Service. Each affiliate operates under the same Data Processing Addendum and the same security posture described in the Trust Center.
Objections
Customer may object to a new sub-processor on reasonable data-protection grounds within thirty (30) days of notice. If Dials cannot accommodate the objection, Customer may terminate the affected portion of the Service for cause and receive a pro-rata refund of pre-paid fees, as described in the DPA.
Questions about this document? Write to legal@dials.com. For data subject requests, see our privacy rights workflow.