Acceptable use policy

1. Why this policy exists

Telephone and messaging networks are public infrastructure shared by hundreds of millions of people. When that infrastructure is abused, the consequences fall on recipients first: missed emergencies, financial fraud, harassment, and the erosion of trust in every call that follows. Dials operates as part of that public infrastructure, and we enforce this AUP accordingly.

2. Prohibited content and conduct

You will not, and will not permit any user or agent to:

Endanger people. Send communications that threaten violence, incite self-harm, sexually exploit minors, dox individuals, or otherwise present a credible risk of physical or financial harm.

Defraud. Originate calls or messages designed to deceive a recipient for financial gain, including phishing, smishing, "tech support" scams, IRS or government impersonation, fake delivery notifications, romance fraud, investment fraud, lottery and sweepstakes fraud, and any communication that solicits a recipient to send money or credentials under false pretenses.

Spoof identity. Place a call that misrepresents the calling identity, including illegitimate Caller ID modification, fraudulent number presentation, and any attempt to defeat or bypass STIR/SHAKEN signing. Calls that misrepresent identity may violate the Truth in Caller ID Act and the Telephone Consumer Protection Act.

Disrupt service. Originate communications designed to overwhelm, flood, or otherwise interfere with the operation of the Service, a recipient, a carrier, another customer, or any third-party system, including, without limitation, robocalling campaigns intended to deny service or any unlawful auto-dialing.

Violate consent law. Place a non-emergency, non-informational call or send a marketing message without the consent required by applicable law (including the TCPA, the CAN-SPAM Act, the Telemarketing Sales Rule, the FTC's Do Not Call Rule, CASL in Canada, and the UK Privacy and Electronic Communications Regulations). See our TCPA & consent policy.

Ignore opt-outs and DNC. Continue to contact a recipient after they have opted out, withdrawn consent, or registered on the federal, state, or your internal do-not-call list. See our Do-not-call policy.

Misuse autonomous agents. Deploy an agent in violation of our Agent Conduct Addendum — including, without limitation, deploying an agent without scoped identity, deploying an agent to impersonate a human, or deploying an agent to bypass consent or DNC checks.

Infringe intellectual property. Originate communications that infringe copyright, trademark, trade secret, or other intellectual-property rights. See our Copyright & DMCA policy.

Violate other laws. Use the Service to facilitate sanctions evasion, export-control violations, money laundering, narcotics trafficking, child sexual-abuse material, human trafficking, or any other criminal activity.

Undermine the Service. Attempt to reverse engineer, decompile, probe, scan, or interfere with the Service except as expressly permitted; bypass scoped session enforcement; or share credentials with third parties not authorized under your account.

3. Special categories of communication

The following use categories require pre-approval, additional contractual representations, and, in many cases, additional documentation. Do not use Dials for these categories without writing to legal@dials.com first:

• Healthcare, including any use that involves Protected Health Information under HIPAA;
• Financial services that originate calls or messages from regulated dealers or brokers;
• Political fundraising or get-out-the-vote calling;
• Lawful debt collection;
• Recovery, repossession, or skip-trace work;
• Prescription medication or controlled substances;
• Adult content; firearms; gambling; cannabis;
• Any communication directed primarily at minors;
• Any high-volume, low-conversion outbound campaign ("cold calling at scale").

4. Reporting

Report suspected AUP violations to abuse@dials.com. Include the calling and called numbers, the date and time, the carrier, a recording or transcript if you have one, and your contact information. We acknowledge reports within twenty-four (24) hours and investigate promptly.

5. Consequences

Violations are addressed in proportion to severity. For first-time, minor, and unintentional violations, we typically warn and require remediation. For repeated, deliberate, or severe violations, we suspend or terminate the account, freeze associated DIDs, notify impacted carriers, and, where appropriate, cooperate with law enforcement.

Violations involving fraud, threats to life, child exploitation, or any unlawful spoofing of identity result in immediate termination, preservation of evidence, and referral to relevant authorities. Dials reserves the right to withhold refunds for terminated accounts and to recover from the account any fines, penalties, or carrier chargebacks attributable to the violation.

6. Cooperation with carriers and regulators

Dials operates within the FCC, CRTC, Ofcom, and carrier rule frameworks. We respond to formal complaints from carriers, regulators, and state attorneys general, and we maintain the records necessary to investigate them. If you receive a complaint about a campaign you ran on Dials, write to abuse@dials.com immediately and we will work the case with you.

7. Updates

We update this AUP when patterns of abuse change or when the law changes. Material changes are announced through the dashboard and by email to account owners at least fifteen (15) days before they take effect.