Use case
Human-AI handoff,
without losing the thread.
An agent answers, scopes the issue, escalates to a human when needed. The recording, the transcript, the consent state, and the resolution all live on the same audit row.
At a glance
What changes for you.
Handoff
Recorded
Each operator transition writes an event with the prior scope and the next.
Transcript
Per-call
Speaker-attributed, redaction-aware, exportable.
Consent
Two-party
Recording disclosure played and acknowledged before capture begins.
SLA
Auditable
Every step carries a timestamp the regulator can compare to your SLA.
Continuity
One ticket.
One row.
Agent and human operators share the same scope. The customer doesn't notice the handoff. The ledger records both legs as one continuous interaction.
- Shared scope
- Single audit row
- Speaker-attributed transcript
- Per-call ticket ID
00:00
agent · greeting
00:38
agent · intent captured
01:12
human · joined
02:44
ticket · resolved
Take it for a ride.
Open the console in mock mode and walk the same audited paths a paying customer runs.