Use case
Human-AI handoff,
without losing the thread.
An agent answers, identifies the issue, escalates to a human when needed. The recording, the transcript, the consent state, and the resolution all live on one record.
At a glance
What changes for you.
Handoff
Recorded
Each operator transition is signed with who left and who joined.
Transcript
Per-call
Speaker-attributed, redaction-aware, exportable.
Consent
Two-party
Recording disclosure played and acknowledged before capture begins.
SLA
Auditable
Every step carries a timestamp the regulator can compare to your SLA.
Continuity
One ticket.
One record.
Agent and human operators share the same identity. The customer doesn't notice the handoff. The record shows both legs as one continuous interaction.
- Shared identity
- One record
- Speaker-attributed transcript
- Per-call ticket ID
00:00
Agent · Greeting
00:38
Agent · Intent captured
01:12
Human · Joined
02:44
Ticket · Resolved
Take it for a ride.
Open the console in mock mode and walk the same audited paths a paying customer runs.